Call Center Manager - Manasquan, NJ

Job Description:
We are seeking an experienced and dynamic Call Center Manager to lead our patient communication team in a busy orthopedic practice. The ideal candidate will oversee daily operations, manage call center staff, and ensure exceptional service delivery to patients. Responsibilities include supervising scheduling, patient inquiries, and follow-ups, as well as maintaining efficient workflows and adherence to healthcare regulations. The Call Center Manager will collaborate with clinical and administrative teams to optimize patient satisfaction and ensure seamless communication.

Key Responsibilities:

• Oversee call center operations, including staffing, training, and performance monitoring.
• Develop and implement procedures to ensure efficient scheduling and patient support.
• Monitor call metrics to maintain high service standards and resolve escalated issues.
• Ensure compliance with HIPAA and other healthcare regulations.
• Collaborate with practice leadership to identify process improvements and enhance patient experience.

Qualifications:

• Proven experience in call center management, preferably in a healthcare setting.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency in scheduling and patient management software.
• Knowledge of healthcare regulations and patient privacy laws.
• Excellent communication and interpersonal skills.

Schedule M-F competetive salary and full suite of benefits